Frequently
asked.

Standard shipping via USPS or a carrier service is free on all U.S. orders — no minimum purchase required. Most orders arrive within 3–5 business days depending on your location.

Orders are prepared and packed Monday through Friday, excluding holidays. Please allow 1–2 business days for processing before your order ships. Orders placed after business hours, on weekends, or on holidays will be processed on the next business day.

Yes, we ship to PO Boxes, APO, and FPO addresses. Just make sure your information is entered correctly at checkout to prevent any delays.

If your order arrives damaged or doesn't arrive within the expected timeframe, contact us as soon as possible. We will assist you in filing a claim with the carrier and work toward a resolution. Note that we are not responsible for shipments lost or delayed due to an incorrect or incomplete address provided at checkout.

Yes — both opened and unopened products are eligible for return. You may request a refund within 30 days of receiving your order if you are dissatisfied with the product or if it does not function as described.

Contact our customer support team at (307) 456-7440 or support@facialtoolhouse.com within 30 days of receiving your order. You will need to provide your order number, the reason for the refund request, and any relevant details. Refund requests are reviewed within 3–5 business days, and if approved, the refund is processed to your original payment method within 5–7 business days.

No. You will only be billed one time. Your credit card will show a charge by facialtoolhouse.

Yes. Payments are processed using secure 256-bit SSL encryption. We will not share, trade, or sell credit card information or personal information to any third-party providers.